Support
Last updated: October 27, 2026
Get help with TailNestly, your account, sync, photos, and subscriptions.
Contact the developer
TailNestly is maintained by Caglar Ergul as an individual developer. Send support requests to caglarergul@me.com. Include the app version, your device model, iOS version, and the steps that led to the problem. Please do not email passwords, payment-card details, or sensitive documents.
Account and data
Sign in with Apple, sync, data export, and account deletion are available from Settings. Account sync is optional. Deleting your server account leaves records stored locally on your device; remove those separately in the app.
Subscriptions
App Store purchases and subscription cancellation are managed by Apple. Open your Apple Account subscription settings to review or cancel TailNestly Pro. Restoring an eligible purchase is available in the TailNestly Pro screen.
Photos
Pet profile photos stay on your device. Care-entry photo uploads require account sync and TailNestly Pro. If an upload or deletion appears stuck, include the care-entry date and app version in your email, but do not attach sensitive records.
Veterinary care
TailNestly records information you enter and can remind you about schedules. It does not provide veterinary advice or diagnosis. Contact your veterinarian about your pet’s health or medication.